PublicCommonsIndex

Refund Policy for PublicCommonsIndex

At PublicCommonsIndex, customer satisfaction is our top priority. We are dedicated to ensuring that your experience with our products meets and exceeds your expectations. This Refund Policy applies to purchases made through our website publiccommonsindex.click and provides you with information on how to request a refund.

Right to Cancel

You have the right to cancel an order within a certain time frame. If you wish to cancel your order, please contact us immediately at +44 20 7946 0958. Cancellations must be requested before your order has been dispatched for delivery.

Refund Eligibility

Refunds or exchanges are available under the following conditions:

• If you received a product that is different from the one described on our website or is of a different size or flavour than what you ordered.
• If the item you received is defective or damaged upon arrival.
• If you received an incorrect order.

Please note that due to the nature of our products, we can only accept refund or exchange requests for items that are in their original condition. Consumed products or products taken out of their original packaging may not be eligible for a refund or exchange.

Refund Process

To initiate a refund or exchange, please follow the instructions below:

1. Contact our customer service at +44 20 7946 0958 within 48 hours of receiving your order to report the issue and request a refund or exchange.
2. Provide detailed information including the order number, your contact details, and the reason for the request.
3. Wait for our customer service team to assess your request and approve it.
4. Once approved, we will provide instructions on how to return the product to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
5. After we receive the returned product and complete an inspection, we will process your refund or send out an exchange as appropriate.

Please note that you will be responsible for paying for your own shipping costs for returning the item unless the return is due to our error (e.g., defective or incorrect item).

Refund Timing

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Any food item that has been consumed or taken out of its original packaging
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error

Exceptions

In rare cases or under certain circumstances, PublicCommonsIndex may offer a partial refund or other remedies in our discretion. Please contact our customer service to discuss any exceptional situations.

Questions

If you have any questions regarding our Refund Policy, please do not hesitate to contact us at +44 20 7946 0958. We are ready to assist you with any concerns that you may have.

The Refund Policy was last updated on March 30, 2023.